We usually ship goods By DHL, UPS, EMS, Singpost airmail, and HongKong Airmail.
DHL: 3-5 days
UPS: 5-7 days
EMS: 10-15 working days
Chinapost/HongKong Airmail: 7- 25 working days. At most 45 days.
If you have not received the goods during the normal time, please contact us for checking the package status timely online or by email.
Product Application
We provide a verity of LCD display screen module according to customers' various requests, TFT LCD Screen Module, Graphic LCD Display Module, Character LCD Display Module, Segment LCD Module, OLED Display Module, LCD Display Led Backlight, LCD Display Led Backlight, Touch Panel, Smart Screen Module.
1. We provide a verity of lcd panel and lcd module, Including TN LCD, HTN, STN, FSTN, VA LCD, including COB and COG IC connection.
2. Character Module series for 16x1, 16x2, 16x4, 20x1, 20x2 characters
3. Graphic Module series for 96x16 dots,122x32 dots,128x32 dots, 128x64 dots, 160x32dots, 160x128 dots, 160x160 dots, 192x32 dots, 192x64 dots, 160x132 dots, 240x128 dots, 320x240 dots series.
Advantage
1. LCD & LCM Display: Design, Manufacturing LCD & LCM (TN, STN, CSTN, TFT); OEM Service for COG, TAB & COB LCD Modules.
2. Guarantee: In order to ensure our products' quality, each process has been aranged QC. And there are many advanced machines introduced to check the products quality. The goods will have a ramdom test before delivery. One year for warranty under normal use.
Product replacement and warranty
If you have any prodcut quality problem, you can send it back to us with the original condition,we will repair or exchange new one for you.
If you have any using problem of the products which buy from Qihang, please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.
Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.
Technical Service
If you have technical problem with the product you received from us, please contact us online or by email
Remote help service: If your problem needs to be solved by remote help by our engineer, please download the teamviewer software, install it on your computer, then give us ID and password for remote help.
FAQ
1.Q: How long can I expect to get the sample?
A:Contact with drawing: 2-3 days Sample time: 10-15 business days
2.Q: Are you manufactory or trade company?
A:We are professional manufactory, which specializes in TN, HTN, FSTN, STN, VA monochrome LCD, LED backlights, LCD modules more than 8 years in Shenzhen, China ! Our advanced full set equipments make sure good quality and competitive price!
3.Q: How can I get the samples?
A: Send inquiry → Offer quotation →Confirm quotation & pay tooling charge → Provide drawing → confirm drawing → make tooling & samples → Samples finished → Delivery via freight or sea collect
4.Q:Will you offer free sample?
A: Yes, we usually provide 5-8pcs free samples, you just need to pay the tooling charge.
5.Q: Can you design the lcd in acccordance with our demand?
A:Sure.We will give you the best tooling charge.
6.Q:How long of mass production ?
A: 25-30 business days. It depends on different order quantities and part number.
7.Q:How to place orders ?
A:If you confirm samples ok, Please send us your purchase order by Email or Fax, then we will send you an Invoice for deposit payment. We need to know the following information of your order.
1)Product information-Quantity, part number
2)Delivery time required.
3)Shipping information-Company name, Street address, Phone & Fax number, Destination sea port.
4)Forwarder's contact details if you have any in China.
